Dr. Kaja Kroll


Biography:

Dr. Kaja Kroll holds several business degrees; a Bachelor in Business Administration (BA) from Berufsakademie, Berlin, Germany; a Global MBA from Thunderbird School of Global Management, US and the Instituto Technológico y de Estudios Superiores de Monterrey (ITESM), Mexico; a Magister and Master Coach certification from The International School of Coaching, Spain; and a Doctorate of Management in Organizational Leadership (DM) from University of Phoenix School of Advanced Studies, US.

Dr. Kroll has been working in senior manager and executive positions in the financial services industry in several countries. She works as MBA professor with the Escuela de Graduados en Administración y Dirección de Empresas (EGADE), Mexico; and teaches the strategic debt collection management specialization for the University Anahuac, Mexico. Dr. Kroll also offers her expertise as an organizational development consultant and participates as speaker and panelist at global customer service and debt collection conferences.

Additional published works include her dissertation: The Impact of Job Design on Debt Collection Performance in a Mexican Contact Center.