Cheryl is a special leader and visionary, a strong APA editor, and evolving publisher, and a great speaker. She is not afraid to fail in order to succeed and as a result accomplishes more than others might attempt.Dr. Tom WoodruffWalden UniversityGeorgetown, TX
The Refractive Thinker® demonstrates a clear understanding of the doctoral learner’s need for professional networking, intellectual marketing of peer works.Dr. Lucy Surhyel NewmanLagos, Nigeria
The Refractive Thinker® is a roadmap that discusses many dimensions of change management.Mary Beth HartlebPrism Global Management GroupHenderson, NV
Dr. Cheryl is a very brilliant woman, teacher, coach, friend, and a leader. I was attracted to her because of her unselfishness, and a willing heart to not only share the knowledge she has with those around her, but also to empower them to look beyond themselves. Dr. Cheryl, I thank you for everything, your wisdom, coaching, and for giving me a wing to fly on. You are an amazing strong woman and a great friend that shares all she has!Eva KatushabeLas Vegas, NV
To find the hidden open positions, you have to network with the ‘righ’t people and the members of The Refractive Thinker® community are ‘the right people’. After a recent layoff, I reached out to The Refractive Thinker® community to assist in my job search. Success!Dr. Karleen YappColorado State University-GlobalDelran, New Jersey
My promotion to full Professor was just approved. According to the feedback I’ve received, my chapter in The Refractive Thinker was a factor in establishing my scholarship credentials.Dr. Joseph PughProfessor
The Refractive Thinker® series will help you integrate refractive thinking into your core strategies.Brian JudBook Marketing WorksAvon, CT
“Dear Dr. Cheryl Lentz: As we are working towards completing my book, I find that your editing is very thorough and detailed. I wish many college professors can learn from your style”. Zack Hasan, Ph.D., P.E.
Publishing in The Refractive Thinker® gives me more networking visibility. The prestige that comes with involvement in writing for The Refractive Thinker® is clear.Dr. Judy Fisher-BlandoCapella UniversityLa Mirada, CA
The authors contributing to this series are some of the best critical thinkers in their field of study.Dr. Rich SchuttlerPro Progress AcademyPhoenix, AZ
RT Vol XVII Ch4: Ensuring Prosperous Knowledge Flow from the Silent Generation through Generation Z
From the Book: The Refractive Thinker® Vol XVII: Managing a Cultural Workforce: The Impact of Global Employees
SummaryAs Generation Z continues to enter the workforce, the generational differences seen now through the Silent Generation, Baby Boomers and Generations X, Y, and Z will continue to increase (Jones, Murray, & Tapp, 2018). Generation Z is the generation born into a culture of digital centric communication (Singh & Dangmei 2016) whereas the other end of the workforce spectrum, the Silent Generation is a culture based on face-to-face communication (Venter, 2016). Organizations will need to continue to incorporate the cultures of each generation into a cohesive culture that supports the business. Incorporating knowledge sharing and knowledge transfer into a daily practice or culture will become a requirement to support a prosperous knowledge flow within the organization.
Throughout this author’s time in the workforce beginning as a grocery store clerk through a military career to transitioning to a government contractor position, my coworkers continue to come from multiple generations. Knowledge flow, or lack thereof, had the potential of ensuring the respective successes or failures or each job and in retrospect, of each business. The challenges of ensuring an organizational culture that can function well with the multigenerational workforce in the reality of global organizational challenges and knowledge management needs are the focus of this chapter.
Using the lens of refractive thinking, the challenges are not just how the different generations function as an integrated team or how they communicate in a global environment through multiple locations. The challenges include the generational differences to build on a culture making it capable of supporting the team as well as the work in support of the customer requirements and the organization. Knowledge sharing and knowledge transfer are methodologies that can support the refractive thinking organization in this challenge.