Chapter 8: Implementation of New TQM Programs, Communications, and Adapting to Change
From the Book: The Refractive Thinker®: Vol. VIII: Effective Business Practices for Motivation and Communication


In this article, the academic and practical aspects of Total Quality Management (TQM) are addressed including elements of communication and motivation when improvement programs are activated. Communication and motivation are concepts that from the earliest stages of development are of critical importance to the individual, teams, groups, and organization. The initial steps of change and improvement activities are linked with the necessity to engage with the business and operational environments of the organizations. However, the literature about change programs has successive studies indicating the many change programs fail to deliver on the expectation of the participants involved in the initiated change and improvements. Linked to extrinsic motivation factors are intrinsic factors with satisfaction associated with the introduction of improvement programs among the organizations layers. Core concepts to motivation are examined and the relationship between reward and career path. In some cases, TQM programs appear to be isolated from strategic-level planning, implementation, and rewards programs.