Chapter 4: Five Steps to Navigating the Social Exchange Perspective Landscape
From the Book: The Refractive Thinker®: Vol. VIII: Effective Business Practices for Motivation and Communication


Leaders embarking on an organizational intervention face many challenges that can inhibit effectiveness and the ability to motivate team members. One potential inhibitor is the social exchange perspective landscape. Using sales and operations planning as a managerial context Jones (2013) found a perspective landscape characterized by a commonly held belief and three bipolar attitudinale dimensions. Study findings and implications are discussed. A five-step process that facilitates a leader’s ability to navigate the perspective landscape is provided.
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