Chapter 1: Change Management: The Role of Leaders to Prevent and Eliminate Workplace Bullying
From the Book: The Refractive Thinker®: Vol. III: Change Management


Workplace bullying is a problem and is an important organizational and social concern. Leaders as change agents must learn to recognize bullying behavior. Bullying at work is the repeated, malicious mistreatment of a target by a harassing bully driven by the bully's desire to control the target (Namie, 2003). Bullying is unwelcome behavior that is persistent and consistent, meant to harass and harm, and mean to gain some type of control. Bullying behavior can take many forms, including defamatory remarks, intimidation, social exclusion, and physical violence. Recognizing the signs of bullies and knowing the different types can help leaders and targets handle the situation. Determining the type of bully a person is dealing with would make it easier for leaders and coworkers to understand what the bully wants and is trying to accomplish. By valuing the power and control over others that individual behavior evokes, leaders and managers play a crucial role in the identification of both bullies and Targets and can be very instrumental in decreasing and preventing bullying behaviors.
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