RT Vol XVII Ch. 6: The Glocal Employee: Managing a Mosaic Workforce
From the Book: The Refractive Thinker® Vol XVII: Managing a Cultural Workforce: The Impact of Global Employees


The annual cost of low employee engagement on organizations is increasing with disengagement factors costing Australian workplaces over $18.7 billion annually. Increased costs resulted in an increased. As a result, researchers have shown particular interest in organizational management adopting on how organizations could adopt employee engagement strategies aimed at that aid in understanding how to lead employees and managing a mosaic workforce to achieve organizational performance. By recognizing managers requires a level of critical and refractive thinking to appreciate the important role employees play as human capital within organizational constructs. Implementing strategies that engage in an organization, and how best to manage their complex engagement needs. Managers who effectively master the art of engaging a mosaic workforce can help organizations discover organizational leverages and advantages aimed at succeeding aspects that leverage organizations within competitive and evolving markets. Makoni (2019) single case study explored effective employee engagement strategies that some managers used to increase organizational performance. Five key themes strategies that emerged from the data analysis study were psychological ownership, job resources, leadership, training and development, and rewards and recognition. Makoni highlighted how managers could apply the identified themes these strategies across diverse organizations as the themes strategies relate to intrinsic employee needs that cut across the demographics of employees regardless of industries in any industry. Makoni also highlighted the need for managers to implement employee engagement strategies that motivate discretionary efforts, resulting in improved productivity, service outcomes, and organizational performance.

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